This qualification is ideal for those individuals wanting to progress their career in a customer service environment The Customer Service QCF level 3 qualification meets the employer need for high levels of customer service skills within a wide range of organisations. Customer service skills are transferable across sectors and can be applied to many job roles. This qualification is aimed at individuals whose job role is dedicated to customer service as an occupation, for example; Trainees, Assistants and Representatives/Agents, whilst Advanced Apprentices may be Customer Relationship Managers, Co-ordinators and Team Leaders.
Name: QCF in Customer Service at Level 3 Qualification title: NVQ in Customer Service Qualification type: Assessment Work based learning and assessment through a variety of methods using the latest electronic assessment including observation, knowledge questions, witness testimonies and work based product evidence Our e-Qual electronic assessment tool is available for all learners to use to store their work, track progress and work with their assessor to process and assess the evidence required to complete their qualification Awarding Education Development International plc Created 20100729 01:09:27 Updated 20161121 15:11:07
All equipment and learning resources will be provided, however, access to a computer would be an advantage Learners will have the opportunity to access their local GPSTL learning centre and have access to a range of support tools and resources where required Equipment required All equipment and learning resources will be provided, however, access to a computer would be an advantage Learners will have the opportunity to access their local GPSTL learning centre and have access to a range of support tools and resources where required
GP Strategies Training Limited
Institution funded by other Government Department
ukTrainingInfo@gpstrategies.com
0161 429 2460
http://www.gpsta.co.uk
6th Floor Kingsgate
Wellington Road North
Town:
Stockport
County:Greater Manchester
Title: NVQ in Customer Service Qualification: NVQ in Customer Service Classification: Business, Administration and Law