Customer Service Intermediate Apprenticeship

UPDATED 20160713 15:57:50

This qualification is ideal for those individuals working in a customer service working environment. The Customer Service Intermediate Apprenticeship framework is primarily aimed at individuals whose job role is dedicated to customer service as an occupation, for example Intermediate Apprentices may be Customer Service Trainees, Assistants and Representatives/Agents, whilst Advanced Apprentices may be Customer Relationship Managers, Co-ordinators and Team Leaders The framework will cover the following components: QCF Level 2 Key Skills/Functional Skills Level 1 / 2 Technical Certificate Employment Rights and Responsibilities

Course information

Name: Customer Service Intermediate Apprenticeship Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Work based learning and assessment through a variety of methods using the latest electronic assessment including observation, knowledge questions, witness testimonies and work based product evidence. This apprenticeship will also require the completion of maths, English and ICT functional skills which will involve an online test for each subject Our e-Qual electronic assessment tool is available for all learners to use to store their work, track progress and work with their assessor to process and assess the evidence required to complete their qualification Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20100729 01:01:25 Updated 20160713 15:57:50

Entry requirements

All equipment and learning resources will be supplied, however, access to a computer would be an advantage Learners will have the opportunity to access their local GPSTL learning centre and have access to a range of support tools and resources where required Equipment required All equipment and learning resources will be supplied, however, access to a computer would be an advantage Learners will have the opportunity to access their local GPSTL learning centre and have access to a range of support tools and resources where required

Provider

GP Strategies Training Limited
Institution funded by other Government Department
ukTrainingInfo@gpstrategies.com
0161 429 2460
http://www.gpsta.co.uk

Address

6th Floor Kingsgate
Wellington Road North Town: Stockport County:Greater Manchester