What does the course involve? Dealing with all aspects of customer service over the phone, in writing and face to face. Resolving customer problems. General administration duties. Apprentices must have a sound knowledge of their company’s key policies and procedures, legislation, regulations and codes of practice that are relevant to their industry. Types of Job rolesCustomer Service Trainee / Assistant / Representative, Agent Receptionist Sales Customer Relationship Manager / Co-ordinator / Team Leader Many employers also select the Customer Service Apprenticeships to compliment an individual’s technical skills, for example Intermediate Apprentices may also be Trainee Hairdressers, Estate Agent, Nursery Nurses or Florists, whilst Advanced Apprentices may be Care Assistants, Dispensing Assistants, Dental Nurses or Cinema Assistants.
Name: Intermediate Apprenticeship in Certificate in Customer Service Qualification title: Intermediate Apprenticeship in Certificate in Customer Service Qualification type: Apprenticeship Assessment E portfolio, Direct Observation, Professional Discussion, Underpinning Knowledge, ipad assessment, exams for Technical Certifcate and Functional Skills. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20100714 12:11:28 Updated 20131203 03:50:16
Computer access for eportfolio Equipment required Computer access for eportfolio
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