Awarded by City & Guilds, this qualification is ideal if you are working or volunteering in a customer service role and have some responsibility for developing the quality of the customer service delivery. As this programme is work-based you will not be required to attend College, instead one of our work-based learning assessors will visit you in your place of work to support and assess you at regular intervals throughout your qualification. The knowledge you will gain from undertaking this qualification, alongside the practical experience you will be accumulating through employment or work experience, will enable you to do your job more effectively and boost your career prospects. You will complete the following two mandatory units: Demonstrate Understanding of Customer Service Demonstrate Understanding of the Rules that Impact on Improvements in Customer Service. You will then choose from a range of optional units to complete the qualification, these will be discussed with you at induction, examples include: Deliver Customer Service using Service Partnerships Deliver Customer Service to Difficult Customers Support Customer Service Improvements
Name: NVQ Level 3 Diploma in Customer Service Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment You will need to complete a portfolio and pass work-based practical assessments and take online assessments. You will be assessed and supported by one of the College’s assessors and will be mentored by your employer in the workplace. Awarding City & Guilds of London Institute Created 20100610 10:26:46 Updated 20161109 12:08:49
No specialist equipment required. Equipment required No specialist equipment required.
THE COLLEGE OF ANIMAL WELFARE
admin@caw.ac.uk
01480 422060
http://www.caw.ac.uk
Headland House
Chord Business Park, London Road
Town:
Godmanchester
County:Cambridgeshire
Title: NVQ Diploma in Customer Service (QCF) Qualification: NVQ Diploma in Customer Service (QCF) Classification: Business, Administration and Law