This qualification provides learners with an opportunity to develop existing people skills within the customer service sector and whose role requires well developed behavioural competence. Due to the broad nature of customer relations, this framework can be applied to most organisations where such a role exists.
Name: Diploma in Customer Service Level 2 (601/3562/1) Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Candidates will be assessed using a range of methods including Observation, Reflective account and self statements, Witness Statements, Product Evidence, oral questioning and professional discussion. Awarding City & Guilds of London Institute Created 20100610 09:58:01 Updated 20160719 14:30:47
You will require access to a computer and the internet as you will gather evidence using an e-portfolio. Equipment required You will require access to a computer and the internet as you will gather evidence using an e-portfolio.
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Unit 1
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law