This qualification will give you the chance to bring about permanent improvements in service delivery. The improvements that you introduce must benefit customers and your organisation. It is likely that you are working in a supervisory/team leader role. Candidates will complete five mandatory units and three optional units.
Name: Customer Service NVQ Level 3 Qualification title: Diploma in Customer Service (QCF) Qualification type: Assessment Assessment is by production of a personal portfolio of evidence demonstrating understanding and application of the NVQ 3 performance criteria. Awarding City & Guilds of London Institute Created 20100518 08:52:52 Updated 20151104 10:31:16
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law