This course programme consists of two mandatory units plus a combination of 5 optional units. The mandatory units are: Prepare yourself to deliver good customer service; Provide customer Service within the rules. A selection of the optional units include: Give customers a positive impression of yourself and your organisation; Promote additional services or products to customers; Process customer service information; Live up to the customer service promise; Deal with customers face to face; Deal with customers by telephone..
Name: Customer Service NVQ Level 2. Qualification title: Diploma in Customer Service (QCF) Qualification type: Assessment Assessment is by production of a personal portfolio of evidence demonstrating understanding and application of the NVQ 2 performance criteria Awarding City & Guilds of London Institute Created 20100518 08:52:52 Updated 20151104 10:31:46
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STEADFAST TRAINING LTD
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0845 223 2401
http://www.steadfasttraining.co.uk
WELLAND HOUSE BUSINESS & TRAINING
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law