Customer Service Advanced Apprenticeship

UPDATED 20151223 11:17:57

The Customer Service Advanced Apprenticeship qualification is aimed at those individuals working and with responsibility of supervising or managing a customer service environment who have a broader range of skills and experience within Customer Service. In this course, participants will understand customer service to improve service delivery and know the rules to follow when developing customer service. The course is made up of the following components: QCF in Customer Service Level 3 Functional Skills Level 2 / 3 Technical Certificate Employment Rights and Responsibilities

Course information

Name: Customer Service Advanced Apprenticeship Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Work based learning and assessment through a variety of methods using the latest electronic assessment including observation, knowledge questions, witness testimonies and work based product evidence. This apprenticeship will also require the completion of maths, English and ICT functional skills which will involve an online test for each subject Our e-Qual electronic assessment tool is available for all learners to use to store their work, track progress and work with their assessor to process and assess the evidence required to complete their qualification Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20100518 08:50:32 Updated 20151223 11:17:57

Entry requirements

All equipment and learning resources will be supplied, however, access to a computer would be an advantage Learners will have the opportunity to access their local GPSTL learning centre and have access to a range of support tools and resources where required Equipment required All equipment and learning resources will be supplied, however, access to a computer would be an advantage Learners will have the opportunity to access their local GPSTL learning centre and have access to a range of support tools and resources where required

Provider

GP Strategies Training Limited
Institution funded by other Government Department
ukTrainingInfo@gpstrategies.com
0161 429 2460
http://www.gpsta.co.uk

Address

6th Floor Kingsgate
Wellington Road North Town: Stockport County:Greater Manchester