The course is designed for individuals who, as part of their job role, communicate with others and work with others to solve problems. They also have knowledge of the organisation, its products and services and are able to suggest changes for improvement in the work place. Mandatory units: prepare yourself to deliver good customer services; provide customer service within the rules.
Name: Customer Services NVQ Level 2 (OCR) Qualification title: NVQ Level 2 in Customer Services Qualification type: Assessment The individual is assessed by a combination of work place assessments, learner statements, witness testimonies and questioning with attendance at training sessions as required. To achieve this award 2 mandatory and 5 optional units must be completed. Awarding Oxford Cambridge & RSA Examinations Created 20100518 08:09:55 Updated 20100518 08:09:55
No specific equipment Equipment required No specific equipment
Lifelong Learning & Skills Service, Sheffield City Council
lifelonglearningandskills@sheffield.gov.uk
0114 266 7503
http://lifelonglearningandskills.org
145 Crookesmoor Road Town: SHEFFIELD County:South Yorkshire