Intermediate Apprenticeship in Customer Service

UPDATED 20161103 10:56:21

This course aims to develop and recognise students’ ability to apply their skills in ways that are appropriate to different contexts. Students can improve their quality of learning and performance. You will be required to undertake the Intermediate Apprenticeship in Customer Service, which includes: Level 2 Diploma in Customer Service, Functional Skills in Mathematics and English at Level 1, Employment Rights and Responsibilities and Personal Learning and Thinking Skills (these are embedded throughout the apprenticeship). Education + Training Skills (ETS) is a specialist training provider of work based learning in Business and Administration, Customer Service, ITQ, Team Leading, Management, Advice and Guidance, Employment Related Services and Health and Social Care, please contact us for more information.

Course information

Name: Intermediate Apprenticeship in Customer Service Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Learner will build a portfolio of evidence using an e-portfolio to prove their competence. Learners will be visited by an Assessor within their place of work every 8-10 weeks. Learners will also work towards Functional Skills in Maths at Level 1, English at Level 1, and Information and Communication Technology at Level 1, Personal Learning and Thinking Skills and Employment Rights and Responsibilities. This is delivered through workshops at ETS House in Exeter or Truro. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20100518 08:02:49 Updated 20161103 10:56:21

Entry requirements

Learners will produce an e-portfolio of evidence. The assessor has access to a tablet which they will use at assessment visits to upload and assess work and in between visits. Learners are encouraged to upload evidence for their portfolio. Equipment required Learners will produce an e-portfolio of evidence. The assessor has access to a tablet which they will use at assessment visits to upload and assess work and in between visits. Learners are encouraged to upload evidence for their portfolio.

Provider

Education + Training Skills
laura@etsgroup.co.uk
01392 445444
http://www.etsgroup.co.uk

Address

ETS House, Emperor Way
Exeter Business Park Town: EXETER County:Devon

Learning aims

Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law

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