This course is designed to provide employers in the public, private and not-for-profit sectors with a workforce that has high levels of customer service skills. By developing the knowledge and competencies required, customer service apprentices will be able to contribute to improved customer service delivery and increased customer satisfaction in the public and not-for-profit sectors and attract new customers, improve customer loyalty and remain competitive and profitable in the private sector. Apprentices will work in roles dedicated to customer service, such as Customer Service Trainees, Assistants and Representatives/Agents. Apprentices must complete or have completed one English, Maths or ICT transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF 5 credit values. Functional Skills in English, Maths or ICT - min Level 1 Key Skills in Communication, Maths or ICT – min Level 1 GCSE English, Maths or ICT - min Grade C A' Level or AS Level in English, Maths or ICT - min Grade E Intermediate apprentices, with support and opportunities in the workplace, may progress onto: The level 3 Advanced Apprenticeship in Customer Service Other Level 3 Advanced Apprenticeships – particularly customer service focused Business Administration, Retail, Hospitality and Travel & Tourism. The Advanced (14-19) Diplomas in a range of related sectors, including Business, Administration and Finance, Public Services, Hospitality and Retail Further education to undertake customer service, business related or other qualifications. With additional training, intermediate apprentices may be able to progress in their careers to roles including Customer Relationship Manager, Customer Service Executive Officer, Customer Service Delivery Co-ordinator, Customer Service Team Leader or a wide range of other Customer Service related roles.
Name: BIIAB Level 2 Diploma in Customer Service (QCF) Qualification title: Diploma in Customer Service (QCF) Qualification type: NVQ and relevant components Assessment You will be assessed through a variety of methods including; portfolio of evidence, written and verbal questions and answers , knowledge evidence, observations, record of professional discussion, accreditation of prior learning/experience, candidate report/reflective account, assignment, external assessment and simulation. Awarding BIIAB Created 20100518 08:20:19 Updated 20160916 10:06:56
Learners will be given a hard-backed file containing the grids and standards for their qualification and work produced. Learners will be expected to provide their own pens and writing paper. Equipment required Learners will be given a hard-backed file containing the grids and standards for their qualification and work produced. Learners will be expected to provide their own pens and writing paper.
FAREPORT TRAINING ORGANISATION LTD
info@fareport.co.uk
01329 825805
http://www.fareport.co.uk
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County:Hampshire
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law