This course is designed to provide employers in the public, private and not-for-profit sectors with a workforce that has high levels of customer service skills. By developing the knowledge and competencies required, customer service apprentices will be able to contribute to improved customer service delivery and increased customer satisfaction in the public and not-for-profit sectors and attract new customers, improve customer loyalty and remain competitive and profitable in the private sector. Apprentices will work in roles dedicated to customer service, such as Customer Relationship Managers, Coordinators and Team Leaders. Apprentices must complete or have completed one English, Maths or ICT transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF 5 credit values. Functional Skills in English, Maths or ICT - min Level 2 Key Skills in Communication, Maths or ICT – min Level 2 GCSE English, Maths or ICT - min Grade C A' Level or AS Level in English, Maths or ICT - min Grade E Advanced apprentices, with support and opportunities in the workplace, may progress onto: A Higher Level Apprenticeship in Contact Centre Management, Business Administration or Leadership & Management Higher education to undertake customer service, business related or other qualifications, including foundation Degrees in, Contact Centres, Retail and Business Management or Hospitality A range of Customer Service, Contact Centres, Sales, and Business related to other undergraduate programmes A range of Customer Service and other Professional Qualifications, including Level 4 Diploma in Customer Service Management, Contact Centres, or a Foundation Degree in Contact Centre Management. With additional training, advanced apprentices may be able to progress in their careers to roles including senior customer service supervisor, customer service manager, and a range of other customer service related roles.
Name: BIIAB Level 3 Diploma in Customer Service (QCF) Qualification title: Diploma in Customer Service (QCF) Qualification type: NVQ and relevant components Assessment You will be assessed through a variety of methods including; portfolio of evidence, written and verbal questions and answers , knowledge evidence, observations, record of professional discussion, accreditation of prior learning/experience, candidate report/reflective account, assignment, external assessment and simulation. Awarding BIIAB Created 20100518 08:20:19 Updated 20160916 10:07:19
Learners will be given grids and standards for their qualification and work produced. However, learners will be expected to provide their own hard-backed file, dividers, pens and writing paper. Equipment required Learners will be given grids and standards for their qualification and work produced. However, learners will be expected to provide their own hard-backed file, dividers, pens and writing paper.
FAREPORT TRAINING ORGANISATION LTD
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law