Dealing with all aspects of customer service over the phone, in writing and face to face. Resolving customer problems. General administration duties. Apprentices must have a sound knowledge of their company’s key policies and procedures, legislation, regulations and codes of practice that are relevant to their industry.
Name: Customer Service Apprenticeship at Level 2 Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Direct Observation Job Write Ups Exams Professional Discussion Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20100518 08:20:34 Updated 20140319 11:12:12
Computer access an advantage as we are an e-portfolio organisation Equipment required Computer access an advantage as we are an e-portfolio organisation
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Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law