This qualification is intended for those working in a supervisory role in the customer service sector. It is designed to reflect the working practice of customer service supervisors across a wide spectrum of industries and types of organisation. It is aimed at candidates who supervise a team, providing front line communication on a daily basis. It is a work based qualification which will allow learners to develop the essential skills needed for working in a customer focussed environment. For example, improved communication and improved understanding of customer needs.
Name: BTEC Level 3 Diploma in Customer Service (QCF) Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: NVQ and relevant components Assessment Participants will be assessed by portfolio of evidence and observations of work practice. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20100518 07:39:45 Updated 20170126 10:13:47
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Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law