This qualification is intended for frontline customer service staff. It is designed to reflect the working practice of customer service staff across a wide spectrum of industries and types of organisation. It is aimed at candidates who work as part of a team and provide customer information and support, both face to face and over the telephone or internet. It is a work based qualification which will allow learners to develop knowledge, understanding and skills essential for working in a customer focussed environment. For example, improved communication skills and better understanding of customer needs.
Name: BTEC Level 2 Diploma in Customer Service (QCF) Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: NVQ and relevant components Assessment Through a portfolio of evidence and observations of work practice. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20100518 07:39:45 Updated 20170126 10:15:07
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Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law