The qualification is aimed at individuals dealing with customers either face to face, by telephone or electronically. They will have the ability and the opportunity to demonstrate a range of customer service and problem solving skills. NVQ: To achieve the full award, learners complete 21 credits, 9 of these are mandatory, 12 credits are optional. Technical certificate to recognise the principles of Customer Service Employment Rights and Responsibilities. Functional Skills in English Level 1 (communication) Functional Skills in Maths Level 1 (numbers)
Name: Customer Service Apprenticeship Level 2 Qualification title: Apprenticeship at Level 2 in Customer Service Qualification type: Assessment There will be session planning which will allow assessment to take place internally. The portfolio is then external assessed to gain accreditation. This course is based on a roll on roll of programme. Awarding - Created 20100518 07:34:36 Updated 20140626 04:20:07
Not applicable. Equipment required Not applicable.
STAFFORD COLLEGE
Further Education
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